Legal
How we collect, use, and protect your personal information.
Elite Booking Desk ("we," "us," or "our") is committed to protecting the privacy of individuals who use our concierge booking services. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the rights you have with respect to that information.
This policy applies to all clients and visitors who interact with our services. By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use our services.
When you contact us to request a booking, we collect the personal information necessary to fulfill your request. This may include:
When you visit our website, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, and pages visited. This information is used for website security and to improve the functionality of our site. We do not use this information to identify individual users beyond what is necessary for legitimate security purposes.
We use the personal information you provide exclusively for the following purposes:
We do not use your personal information for marketing purposes without your explicit prior consent. We do not sell, rent, or share your personal information with third parties for their independent marketing purposes under any circumstances.
We share your personal information only as necessary to complete your booking. This means we may share relevant details with the specific service provider, such as an airline, hotel, car rental agency, or event ticketing platform, in order to confirm and fulfill your reservation. We share only the minimum information required for this specific purpose.
We may also disclose your information if required by law, by a valid court order, or by a lawful request from a government authority with proper jurisdiction under United States of America federal or state law. We will notify you of any such request to the extent permitted by applicable law.
We do not share your information with advertising networks, data brokers, social media platforms, or any third party for purposes other than directly completing your booking.
We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
No method of transmission over the internet or electronic storage is completely secure. While we implement commercially reasonable security measures, we cannot guarantee absolute security of your information. We encourage you to use secure communication channels when contacting us and to avoid sharing sensitive financial information over unencrypted channels.
We retain your personal information for as long as necessary to complete your booking and fulfill our contractual obligations to you, and for a reasonable period thereafter to address any follow-up inquiries, disputes, or legal obligations. We do not retain personal information longer than is necessary for the purposes described in this policy.
Payment information is not stored by Elite Booking Desk beyond the immediate transaction and is handled in accordance with applicable payment security standards.
Depending on your state of residence within the United States of America, you may have certain rights regarding your personal information. These rights may include:
To exercise any of these rights, please contact us through our WhatsApp channel. We will respond to your request within 45 calendar days. If we need additional time, we will notify you of the reason and extension period.
If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include the right to know, delete, correct, and opt out of sale as described above, as well as the right to limit the use of sensitive personal information. We honor all rights afforded to California residents under applicable California privacy law.
In the preceding 12 months, we have not sold or shared personal information with third parties for cross-context behavioral advertising. We do not have actual knowledge that we sell or share the personal information of minors under 16 years of age.
Residents of Virginia, Colorado, Connecticut, Utah, Texas, Montana, Iowa, Indiana, Tennessee, and other states that have enacted comprehensive consumer privacy legislation have rights under those laws. We honor the privacy rights afforded to residents of all United States of America states with applicable privacy legislation. If you believe your state-specific rights are not being honored, please contact us directly.
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete that information promptly. If you believe we may have collected information from a child under 13, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our WhatsApp channel. Details are available on our Contact page. We will respond to all privacy-related inquiries promptly and without discrimination.